Accessibility Customer Service Plan

Guelph Dance is committed to creating events and providing services that are accessible to everyone, including people with disabilities. Care and consideration has been taken in planning our festival to ensure wherever possible that:

• Our programs and services are provided in a manner that respect the dignity and independence of people with disabilities
• Our programs and services for people with disabilities are integrated with our general programming, allowing everyone an equal opportunity to participate in and benefit from our events.

Should you have any questions or comments regarding accessibility at Guelph Dance, please call 519-780-2220, email [email protected], or write us at:

Guelph Dance
10C Shared Space
42 Carden St.
Guelph, Ontario
N1H 3A2

Purchasing Tickets
Please notify the River Run Centre Box Office at 519-763-3000 if you require spaces for a support person, service animal, or mobility devices, such as a wheelchair or scooter. Our venues have designated spaces to accommodate persons using mobility devices and their support person. Spaces for support persons in these areas are provided free of charge.

Every reasonable effort is made to ensure that all venues are fully accessible to people with disabilities. As this is not always possible, Guelph Dance will make information about venue accessibility explicit in our communication materials. You can find additional information about each venue and its accessibility on each Festival event page.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Person(s)
A person with a disability who is accompanied by a certified support person is welcome to have that person accompany them free of charge at Guelph Dance events.

Notice of Temporary Disruption to Accessible Services
In the event of a planned or unexpected disruption to accessible events or services, Guelph Dance will notify customers promptly. This notice will be posted on our website and at the venue and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Notice of Availability
Guelph Dance will notify the public that our policies are available upon request by posting them on your website and having them available at our office.

Modifications to This or Other Policies
Any policy of Guelph Dance that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Staff Training
Guelph Dance will provide training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our goods and services. Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process
Customers who wish to provide feedback on the way Guelph Dance provides goods and services to people with disabilities can send us an e-mail at [email protected], call our office at 519-780-2220, or fill out one of our event surveys. All questions and concerns received will be acknowledged within a maximum of two days from the date of receipt. Response time to such submissions will be dependent on the complexity of the issue, but will not exceed 15 business days, unless there are extenuating circumstances that have been communicated to the submitter. All feedback, including complaints, will be directed to the General Manager. Certain complaints will be forwarded to the Board of Directors.

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